i’ll try to be very rational ..
but seriously Saudi Airlines makes it a very difficult task .
Lately they have been acting Silly !!
like really silly and ignorant .
am sorry to be that blunt but Guys your services are always average at least in my openion because i am luckier than others.
every news paper , every article writer and every citizen “Yet7al6am” 3la al service and ento ya jabal ma yhezzak ree7 .
instead of improving you amuses us with amazing ways of deteriorating even more !
Today for instance i had a domestic flight from Riyadh to Jeddah (shcedualled and we are not in a HIGH season).
the flight number was 1013 aand supposed to take off from Gate 36 at 18 15 .
like usual i went 75 minutes prior , checked my bag , got my boarding pass and got my Late and Chunky kit kat and Sat close to the gate .
checked the screans that said : ON TIME .
at around 17 45 people and i started wondering why are the gates still closed and no sign of any airline assistant.
and the plane is not there too…
i was reading a book and decided not to worry much .
after it turned 18 00 i went and checked the screens again and Again it said : ON TIME.
and another flight to jeddah was announced ! the 18:45 was already boarding their passenger and the 18:15 la2 !!!
i went to the assistant there and asked him is there any problems with 18:15 ?
he said nop . they are gonna call it on time .
and i was wondering how ? it is 18:10 already and the gate is closed !
i sat back . and mumblled to myself this is the usual SA delays from King Khalid airport that i never experienced !
at 18:25 i checked the screen and again it said : ON TIME !
what time Mr. !!!! the flight is already 10 minutes delayed !!! unless 10 minutes means nothing to you !!!!
at 1845 an announcement was made that tere will be a delay !
30 minutes after the delay ?!!!
and no one said when is our next flight !!! GOD !
how respectful .. later we were told that our flight will departure at 19:30 !!
one hour 15 minutes delay !
and no one bothered to inform us except now … how respectful !
you really care about your customers Saudi airlines ! You really respect time and humanity ?
you showed us the value of time !!!!!!!!!!
and just te minutes before they open the gate they got us a trolly with juices and water .. as if this will make us feel better and simply forget about the delay and disrespect …
we got ont he plane and we took off 20:10 !!!!
almost two hours after the actual time and for this no one bothered to tell us that the departure was deffered from 19:30 to 20:10 !!!
3aaaadi aish sar ? ma 6arat el dunya ?
it was night anyways . you can’t say you had a meeting or a job to catch !!
so 3aaadi was3o el 9ader w la tkabberooha w heyya 9a’3eera !
i do know that delays do occur all around the world in Class A airports .
and emergency do occur and can;t be managed promptly always .
my concern is the attitude .
no one bothered to inform the passengers about the delay
no one showed to answer ppl’s concerns and questions
simply no one cared .
i felt like a “thing” , a “bag ” with no rights to know and no respect for its time , place and other commitments !
just another “weight” in this flight who is supposed to thank GOD she is reachig her destination at te end of the day .
it sounds like Dark ages of transportation !
when quality was a luxury !
when respect was a nobel thing.
come on Saudi airlines wake up ! like seriously what are you thinking of ?
you couldn’t make the announcing guy say : 1013 there will be a delay to 19 30 at 1800??
couldn’t you make him say we apologis for the inconvenience and so and so is the reason ?
he was announcing like every 5 minutes for flights , passengers and assistants names !
why could’t he announce our flight delay ? and save us time and hassle of going around asking people whom obviously have no clue kaman !!!
disapointed is the Right discription.
i nver expected much from you guys asasan .
no special treats , speacial seats , showers in the first class , latest movies and gourmet food …etc like the Class A airlines
i thought that preserving my Dignity was included in your services .
but Unfortunately i was totaly wrong !
for that i will be using :Fly Nas and if not
my only option will be flying to and from riyadh through Dubai !
and Emirates will be my Domestic carrier because what’s happenig is rediculous!
I wish if i can CC this to Saudi airlines CEO and king khalid intl’ airport manager !