and i have two incidents not just one .
and the worst thing that they don’t care . they claim that they have a customer service department , that i believe their main job is letting the E mail send the auto reply and that’s it !!
First incident was back home (KSA ) With the cANADIAN EMBASSY AS they are the company delivering back your passport after getting the vISA .. IT WAS A NIGHT MARE !
I had to threat them literally to get my passport .
second is here in Canada . i thought things are way better here , after receiving a DHL package which was an amazing service compared to a poor one back home.
what sux not only that it is almost 2 weeks and the documents are not yet here (they call it 4 days service though) they also hire a third party courier to deliver their stuff and they call themselves out of the deal without even notifying the customer !
like me , i have an aramex tracking number only . and the tracking is frozen since the 28th of june and when you cal them they have no clue about your package !!!
and when i e mailed the operation manager her gave me the local courier number and asked me to deal with them :O !!!!!
and offcourse the third party is as bad if not worse than aramex !!!
am simply lost between Purolator and ARAMEX !
and my work is delayed for almost 2 weeks !!!!!!
Seriously Aramex go get a life !
or shall i say GO KILL YOURSELF !
am closing my shop&ship account NOW !